How To Get a Busted Lamp Post Fixed, Meralco Serviced Area Only

If you live in a Meralco serviced area and there's a busted street light near your place, you can take matters into your own hands rather than leave your fate to your barangay / community leaders. Get in touch with Meralco to have it fixed rather than go through the trouble of reporting it to your leaders who are sometimes too, ahem, busy that you are left in the dark for months, so to speak. Of course, if there's a barangay / community rule that states that you need to get in touch with them leaders, then do so then skewer them if they don't act on it as fast as you'd like by stating that you could have gotten in touch with Meralco in the first place if not for their rule that somehow removes power from you and transfers it to them.

Lights only. They can't help you with the floods. Or can they?

Here's what to do:
1) List the lamp post number. It's an alphanumeric combo attached to the post and not to the light fixture.
2) Message Meralco on facebook or twitter. I prefer contacting them through facebook.


Provide them with the following details:

• Nature of the complaint (e.g. busted lights)
• Color of busted lights (ours is yellow. some lights may be white. try to remember what the lamp post's light was )
• Lamp post number
• When did the problem start
• Name of Meralco subscriber and your relationship with the subscriber if applicable (e.g. your mom)
• Service ID number (found in your billing statement)
• Address of the Meralco subscriber (the one which appears in the billing statement)
• Nearest landmark (so it would be easier for them to locate the lamp post)
• Your contact number

3) They will reply with your report number which you will use when following up on the progress of your case. Or they will ask for more relevant info pertaining to your problem. Haven't really had the chance to use the report number as they usually fix the problem as soon as they can.
4) Based on experience, a complaint is resolved within 5 hours to 2 months.
5) Inform Meralco when the lamp's fixed.

You can also contact Meralco through social media for other concerns like sparks coming from electricity lines. I heard they can also be contacted to prune trees which may cause trouble for electricity lines.